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Blue Square House service outage

 
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Mat
Site Admin


Joined: 17 Mar 2006
Posts: 58
Location: England

PostPosted: Wed Apr 30, 2008 4:32 pm    Post subject: Blue Square House service outage Reply with quote

There was an extended outage from approximately 12.40pm today caused by a problem with Blue Square House 2 NOC.

The problem was not with any of our web servers, someone at Blue Square House 2 where our racks are located 'blew' the power system and took out 30% (according to them) of the entire data centre, power is now restored and web servers are presently being booted as fast as possible. The initial explanation from Blue Square House 2 NOC ...

At approx 12:40pm today we experienced an issue with one of our four
UPS systems whilst carrying our routine testing which resulted in
this one UPS system powering off.

This caused a short brown out to approx 30% of customers equipment
located in BlueSquare 2 & 3 as the unit powered off in an unusual
way. The remaining three UPS systems took the load, and continue to
provide power to the sites.

Full UPS protection is in place and we are running as normal and our
UPS vendors are on-site investigating with senior management.

We aim to provide a further update within the next 3 hours.

We apologise for any inconvenience caused.

_________________
Mat.

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Mat
Site Admin


Joined: 17 Mar 2006
Posts: 58
Location: England

PostPosted: Thu May 01, 2008 1:14 pm    Post subject: Reply with quote

Another brief outage occurred today at around 13:40 where a break occurred int eh fibre connection between Blue Square House 1 and 2 causing a range of servers to disappear from the net, from Blue Square House themselves .....

We have experienced a fiber break between BlueSquare 1 and BlueSquare 2. Primary backhaul and transit connections in BlueSquare 2 should continue to work as expected. However Secondary feeds that are ‘backhauled’ to BlueSquare 1 will be seeing an outage. Engineers are working on this, updates will follow.

We are working as fast as we can to resolve this issue. We will update you when we have more news.

_________________
Mat.

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Multiple Domain Hosting Plans ~ Domain Name Registration ~ Support
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